Refund Policy
At Vertex11plus.co.uk, we provide instant access to high-quality, downloadable educational resources. Because our products are digital and immediately accessible upon purchase, all sales are considered final.
No Automatic Refunds
As our materials are digital in nature, we do not offer automatic refunds once a purchase has been completed. This policy is in place to protect the integrity of our intellectual property and to ensure fairness for all users.
Requesting a Refund
That said, we understand that exceptional circumstances may arise. If you believe there is a genuine issue with your order — such as a duplicate charge or technical failure preventing download — please contact us within 7 days of purchase.
Send an email to support@vertex11plus.co.uk with your order details and a clear explanation of the issue. Our team will assess your request and respond within 2–3 business days.
Eligibility for Consideration
Refund requests may be considered under the following circumstances:
- You were charged more than once for the same item
- The file is corrupted or does not open after multiple attempts
- There is a clear error in the product listing that misrepresented the content
Refunds are not offered for the following:
- Change of mind
- Purchasing the wrong product
- Lack of compatibility with your software or device (unless explicitly stated in the product description)
By purchasing from Vertex11plus.co.uk, you agree to this refund policy and acknowledge that digital goods are exempt from the "right of withdrawal" under UK consumer law, unless otherwise stated.